Why On-Demand Staffing Works For The World Series

With Game 2 of the World Series behind us and Game 3 on the horizon, eager fans are busily planning their schedules around watch parties, scouring the secondary market for tickets costing less than a mortgage payment, and queuing up bets with friends (foes?) on the other side.

What they don’t see, however, is the flurry of activity behind each team and venue’s operations and procurement groups, organizing contingency plans for endless variations of the Series’ outcome. Championship hats and t-shirts must be ordered far in advance, with the hopes that they’ll be handed out among cheers of victory, rather than relegated to a donations pile in defeat.

And like the teams’ bullpens, an army of concessions teams, vendors, guest services, management, and other personnel must stand by, ready to step up, jump in, and keep things moving — with a smile to match both excited and devastated fans, no less — knowing that plans could change at the drop of a ball, with any game, inning, or play.

Managing a contingent workforce under these circumstances is no easy feat. But with the emergence of technology-backed, on-demand solutions like Shiftgig, a highly-skilled, pre-qualified workforce is only a click away — leaving organizers to savor the experience of being part of the World Series.


The “gig” or “freelance” workforce is now mainstream, with hourly and contingent workers finding their way into a variety of roles within many different industries. Food service (and more specifically, concessions) is one of those industries.

In this space, employee turnover can be high, given the sometimes unpredictable hours and shifts (ahem, nights and weekends), the pay is relatively low, and the shifts can be stressful. With evolving opportunities for these workers, on-demand options make sense for this industry, for both workers themselves and the organizations that utilize them.


Fans live for the moment-by-moment, emotionally-charged unpredictability of the World Series. But managers trying to schedule an entire stadium’s worth of staff might not subscribe to the same level of enthusiasm. While they might have the best intentions of scheduling their workers fairly, every shift will never work for everyone, every time.

More often than either would like, and often through a mess of phone calls, texts, and paper rosters, managers and workers find themselves trying to re-arrange and swap schedules to get every shift covered. Moreover, last-minute changes — or worse, full-on cancellations due to a loss — can be difficult to communicate to a large and varied mix of one-time and recurring staff.

With the on-demand model, workers have the flexibility to choose the shifts they want to work according to their schedule, meaning they can be counted on to show up on time and with a great attitude. A built-in waitlist keeps interested back-ups on deck, should staff drop out last minute or forget their uniform, and Shiftgig’s predictive platform can make recommendations for the ideal number of staff and on-site backups to have on hand.

Supervisors and shift leads are also able to communicate with their roster ahead of the shift, keeping them informed of crucial details like crowd size or extra time needed for beefed-up security.


While on-demand staffing solutions are an ideal option for the food service, concessions, and guest services managers who help coordinate a massive event like the World Series, a partner like Shiftgig offers something the others can’t: agility.

Built on a predictive, data-driven marketplace, Shiftgig relies heavily on its technology to deliver a best-in-class experience to its clients and partners — easy ordering, a high-quality, pre-vetted workforce, and valuable insights and analytics into their human capital management.

But ultimately, our product is our people — our workers — and our business model reflects that, meaning clients pay only for the workers they need, nothing more. By removing barriers like setup fees, technology fees, or even recurring minimum spend, Shiftgig offers clients the freedom to scale their needs up and down in a way that is truly aligned to the flexibility the gig economy offers.


Workers in the food service, concessions, and guest services industries are usually expected to have a consistent, defined set of skills for their trade. Cash register knowledge, alcohol certifications, and food safety courses tend to carry over with a worker (within state lines), regardless of where they work.

Because many of these positions require minimal facility or company-specific knowledge, stadiums leveraging an on-demand workforce can fill large, varied orders quickly and reliably. Better yet, they’re able to tailor each shift to the skills and certifications needed ahead of time with Shiftgig. All of our workers are background checked and skill-tagged up front, meaning available shifts are only shown to workers with the appropriate qualifications.

By tapping into on-demand technology to manage complex, last-minute staffing needs on the scale of the World Series, venues can offer fans the once-in-a-lifetime experience they deserve — cheering on their favorite team during the World Series — without missing a beat.

Want to hit a grand slam with your on-demand staffing? Contact Shiftgig for more information.

Request a Demo


About The Author

Jane Smith is the Community Relations Manager at Shiftgig. She is passionate about helping Shiftgig Specialists and helping transform the way people work. In her free time, Jane loves cooking, exploring Chicago, and spending time with family.