You Asked, We Answered: Shiftgig Client 101

We recently answered some FAQs on the blog about our All-Star and block feature in the app. Now, we’d like to answer a few more of the most frequently asked questions about finding gig workers on demand using Shiftgig. Read on below.

Q:  What is your vetting process for workers?

A:  Having qualified, trustworthy workers on a shift is vital, and properly vetting Specialists is the first step. We carefully evaluate Specialists across several dimensions to determine their eligibility to join our platform. These can include:

  • Criminal background check
  • Experience check
  • Online assessments
  • Certification checks

If screening requirements change, reach out to your Customer Service Manager or email our Support team.


Workers are also asked to answer questions about our policies regarding attendance, cell phone usage and client confidentiality to fully understand the impact on our client partnerships. Additionally they provide all relevant work experience prior to being hired to ensure they’re qualified for the positions they’re working.


Q: What’s a backup?

A: You may see a backup on your roster. These workers are often added to shifts in case you need an extra hand or in the event of a last minute call off.


If you have a backup on your shift and want to keep them for the duration of your event, you’ll be billed accordingly. If you do not need the additional worker, you’re free to send the backup home and we will compensate them for for four hours of work at no cost to you. If you send the backup home, when recording their hours make sure you mark them as “Sent home (not needed).”


Q: Where do I find my rosters?

A: Rosters are available 48 hours before the start of a shift, and can be downloaded on the mobile app or the website. Here are simple instructions on how to share your roster. Any user on your account has access to rosters. (Contact your Customer Success Manager or the Support Team to request additional users be added to your account.)

Keep in mind that rosters may change leading up to the start of a shift. An up-to-date version of your roster is always available on the app/website; we suggest viewing your roster right before your shift begins so you have the most current version.


Q:  What should I do if a shift is unfilled?

A: If you have a shift that’s unfilled we suggest reposting that shift, which will notify our pool of eligible workers. Make sure all your details are up to date including parking or transportation instructions, uniform or meeting location. (The more details about a shift, the more comfortable our Specialists feel claiming it.) If there’s some flexibility in when your shift starts or it’s a last minute order, it may help to push the start time back.


Q: How do I know if someone isn’t coming?

A: By downloading/viewing your roster just before the start time of a shift, you’ll have the most accurate view of the staff coming to your event. You’ll also be able to see how many Specialists have claimed your shift by looking at the roster fill rate.


Eligible Specialists can start claiming your shifts as soon they’re placed in the app. Fill rates will update automatically when a Specialist claims or drops the shift.


Q:  When do I reconcile hours, and why?

A: Follow these easy steps to record your hours. Hours can be entered after the scheduled start time of the shift. We recommend entering workers’ time once they begin their shift, and once they’re finished on site.


If you don’t enter hours within 24 hours of a shift’s scheduled end time or if there is a discrepancy between what you reported and what a Specialist reported, we will send an email requesting you review and approve hours. You then have 48 hours to review and approve.


If you don’t enter hours within 72 hours after the end of your shift, we will pay and bill based on hours reported by the Specialist or, in the event that the Specialist also did not report hours, the scheduled duration of the shift. This is to ensure our workers are paid on time.


Q: How do I request someone specific to come work for me?

A: The best way to see the same faces at your shift is by All-Starring/blocking Specialists. To place an order for multiple days where you need the same Specialist or group of Specialists to work, contact your Customer Success Manager or the Support Team.


If you aren’t comfortable placing an order yourself, your Customer Success Manager or our Support Team can walk you through this process in five minutes – that way in the future you can create an order yourself as soon as you need to.

About The Author

Cat is the Marketing Manager at Shiftgig, primarily focused on content marketing and social media. She’s passionate about helping transform the way people work and empowering our Specialists be successful. In her spare time, Cat does stand-up comedy at Chicago’s own Second City!